Terms & Conditions
We want you to be completely satisfied with your purchase. If you're not satisfied for any reason, please follow the procedures below.
- You are free to return almost any item within 30 days of receipt.
- Clearance items are not returnable.
- We pay all shipping costs if a return is a result of OUR error (i.e. received an incorrect or defective item, etc). All other returns are responsible for roundtrip shipping.
Please contact us at
firstname.lastname@example.org to set up a return. Returns are processed
and credited within 7 to 10 days of receipt. Return credit will be
issued in the same manner as the original payment method.
How to Set Up a Return
We highly recommend the use of a trackable shipping method such as UPS or FedEx. We are not responsible for returns lost in transit.
Return Policy DetailsReturned Items
- All items must be returned in their original factory packaging and in "like new" condition. Items returned in other than "like new" condition may be subject to a restocking fee. Returned items are subject to inspection prior to issuing credit.
- All returned items must be unassembled and repackaged in the manner they were originally received. Items not returned in this condition may be subject to a restocking fee.
- Shipping costs are not refundable. Customers are responsible for round trip shipping on returned items. If you received free shipping then actual outbound shipping costs will be deducted from your refund.
- If you simply changed your mind or ordered the wrong item and want to return your purchase for an exchange, there are two options. For faster service, you can go onto the website and order the new item wanted, return the old item back to us, and once received, you will be issued a refund for the original purchase (minus the original shipping cost). The second option is to return the original item back to us, and once received we will ship out the new item to you. With this option, you will be charged an additional charge for the outbound shipping. You can either include the payment for that shipping cost when returning the item, or we will need to charge a credit card for the shipping amount.
How to Cancel an Order
Most orders ship within 24-48 hours. Please call us immediately if you should choose to cancel your order. We promise to make every effort to cancel your order before it ships.
- If we are unable to cancel an item before it ships, it will be subject to our standard return policy.
We will confirm all cancellations submitted to us, whether successful or not, via e-mail or by phone.
Return Address:Attn: ReturnsLock & Load Boutique334 South 1165 West
Orem, UT 84058
Any deviation from the return policies and procedures as described above will result in a delay of your credit, and a restocking fee or possibly a cancellation of your return request.
If you have any other questions or concerns, please feel free to e-mail @ email@example.com or call 435-709-8680.